The rest of Q&A

Q – We were scheduled to fly out of Jacksonville to connect to a flight to Europe on United’s partner, Lufthansa. There was one United employee working the desk at the airport when our flight out was cancelled and she could do little to help us with our missed connections. After hours of work and hold time, we finally got it sorted out but who knows how many years we’ve lost because of the aggravation. Is there a strategy we can use next time to make sure this doesn;t happen again?

A – The best strategy for international travelers these days is to have all of your flights professionally monitored by people who do nothing but watch over you and your needs. The cost is minimal based on the peace of mind you get in return. No travel agent really has the time or means to do this properly. There are firms that specialize in getting you where you need to go when there are problems related to cancellations. The best of these is a company called Cranky Concierge.

Q – We will be leaving in two weeks for Barcelona, where we intend to spend three days before joining a cruise. We really appreciate great  food and were wondering if you have any tips?

A – You will be visiting one of the world’s most vital and important restaurant cities. Barcelona’s culinary influences have not spread worldwide, so we are taking your question quite seriously. No one should visit Barcelona without first laying out a culinary map with most meals planned in advance. The world’s most important food movement led by the world’s most respected chef are all centered in Barcelona and Madrid. To go to Barcelona and not dine well would be like going to India and failing to see the Taj Mahal. And now that the dollar has recovered nicely against the Euro, all the more reason to splurge.

You should definitely make a reservation at Cinc Sentits, the best restaurant currently for Catalan cuisine. It is in the Eixample neighborhood. Order the Tasting Menu.

Another fine restaurant, more experimental, in the same neighborhood is Restaurant Embat. This is a where the best chefs in the world try to have lunch.

The hottest restaurant, this week, is Dos Plillos in the off-center Ravel neighborhood. You walk in through a Tapas bar where patrons have thrown napkins on the floor, along wioth toothpicks, as is the custom. But walk through tot he back where El Bulli’s former chef du cuisine Albert Raurich is in charge, and you will be offered the kinds of contemporary gastronomic fare that made El Bulli the “World’s Best Restaurant: four years running. (It has since closed because the Chef/Owner Ferran Adria got tired of turning friends away).

Only rank tourists fail to eat at least once perched atop a stool at Barcelona’s famed Boqueria Market. The stalls here are filled with some of the world’s finest produce and locals know that there is nothing fresher than dining at one of the stalls for as drink and some small plates. Do try the Serrano ham. There are several great food stalls but we are partial to Pinoxto. True Foodies head to Laurene Petras’ mushroom stall in the back of the market.

Another “insiders only” must do stop is Cal Pep in El Born. This is the freshest Mediterranean seafood tapas available anywhere and it is also an authentic Catalon experience. Sit at the long counter with the locals.

Gersca in L’Eixample, is a great choice for lunch because the menu is entirely based on what looked best in the market that morning.

We love Fonda, a new French Brasserie from chef of the moment,Carles Gaig. This is modern Catalan cuisine and it is rather approachable for Americans. Highly recommended.

Arola in the Hotel Arts us run by Adria disciple Sergio Arola and, despite its high cost, diners love the incredible tapas served in a sophisticated and beautiful setting by a superb staff. If you are staying at the Hotel Arts this is a no-brainer.

Comerc 24 is a winner in the Born-Ribera neighborhood. Another famed Adria disciple, Carles Abellan, creates molecular miracles and amazing tapas in a modern setting.

That should be sufficient for three days.

Q – We are based in Wales and very much enjoy the information and the insights. Quite frankly, we learn a lot about Americans going over the Q and A. That leads to a query regarding travel to Europe this summer. We are wondering what trends are being noted in terms of cruises and tours. What appears to be hot and what areas are suffering as a result of Euro-zone challenges?

A – Welcome. We are, quite frankly, rather surprised at the scope of our international readership, and we especially welcome visitors from abroad.

Virtually every major five-star cruise line and tour operator is reporting that sales to the Mediterranean countries, particularly Spain, Greece, and even Italy are down by anywhere from 5-30%.  In contrast, Baltic Cruises and tours to Great Britain and Scandinavia, along with the Alpine Region, are up substantially. Several lines wish they had reassigned an additional vessel to the North of Europe to handle the demand.

There are some notable exceptions to these trends. European River Cruises are still on a growth spurt with no sign of ending. Cruises to Croatia, if you can find one, are extremely popular.

It is not that Americans do not want to cruise the Med. In fact, there is little evidence that potential cruise travelers are concerned about ports in Italy, Greece or Spain. The problems have more to do with pre/post cruise extensions and the feeling, among a significant number of Americans, that the streets of Madrid, Barcelona, Athens, or even, Venice, may be filled with rioters ‘as a result of government-imposed austerity programs. But Greece is the primary recipient of negative press in the States and pre/post programs in Athens are becoming problematical for many Americans.

It would be easy to exaggerate American concerns about the future of the Euro and the impact it might have on public behavior as they tour Europe. We think that a more plausible explanation for the slowdown in bookings to southern Europe this summer has to do with a “been there done that” trend. Most cruise itineraries in the Med haven’t really changed in the past two decades. Americans with the means to travel are seeking more exotic less touristy destinations.

Perhaps some would like to visit you in Wales.

Q – We are going to be staying in Athens prior to an upcoming cruise of the Greek islands and Turkey. Having been to Athens before, we understand that there are surprisingly  few boutique hotel options. The King George and the Grand Bretagne have great locations on Syntagma Square, but we prefer something on a side street with fewer rooms in a different neighborhood. Any recommendations would really be appreciated. Great site.

A – Athens likely had more operating hotels in the days of Pericles than it does now. Construction costs are quite high and then there is the problem of actually finishing the construction work. But there are three boutique hotels that we recommend. But please note these are less expensive four star properties – they do not compete with the King George or her big sister across the square:

The small Fresh Hotel has a nice bar and swimming pool on its upper floor. There are nine floors and 133 rooms that are rather minimalist and modern. It is located in the fashionable Psiri District about half a mile from the Plaka. But do be aware that the hotel borders a red light district that can get dicey at night.

The 65 room Classical Baby Grand is located across Kotzia Square.Ten international artists have transformed this property into a statement of modern art and graffiti. You enter through an impressive “art garden” and the check-in desk is a Mini Cooper that drives you to your room. Those who appreciate Urban Art and a younger vibe will like this property. Traditionalists will hate it. Again, this is not the best neighborhood and night walkers may bump into ladies jogging in mini-skirts.

The two best choices would be:

The New Hotel. Not far from Syntygma Square, this property is modern but not over the top and it would seem to meet the needs of travelers to Athens seeking a comfortable alternative to the five-star alternatives. It is generally regarded as the best of the new hotels in Athens and it has a name that is east to remember.

Periscope is a sixteen room find in the heart of the Kolonaki District. It is minimalist in design and the rooms are small. But the staff is cordial, the rooms are nicely decorated, and the upscale neighborhood is Greek Chic with lots of interesting shopping and dining options.

Q – I am a recently retired consulting engineer in the field of water collection methodologies. We have done some traveling and would like to do more. I think I would be the perfect part-time employee. I’d really appreciate a quick overview of the industry in terms of the issue of survival. I’d want to keep working from five to ten years. Does your firm have any openings? Hope I am not asking too much but this is the only place where I know I’ll get a straight answer.

A – In the mid-nineties, there were 35,m000 travel; agency locations in the United States. In some areas they were as prevalent as gun shops. Today, that number has shrunk down to about 15,000 travel agencies.That would seem to be bad news, but it is just the opposite. The result of the closing of so many agencies is that most of the finks, frogs, and phonies are now running tanning bed salons. They’ve left the business. Those who have remained, tend to be the better agents with real followings and niche specializations. Travel agents, who essentially, by definition, do airline ticketing and serve as “agents” of the airlines, are fast disappearing. They are being replaced by a new breed of consultant. The US travel market is currently generating about $285 billion annually. Travel agents and consultants generate about a third of that. According to a recent piece in the New York Times, agencies in the United States have posted two solid years of strong growth and good agents are very much in demand. Some actually have a waiting list for new clients. Part of this has to do with the fact that travel agents tend to be a mature bunch and members of the profession are dropping like flies with no one to replace their accumulated expertise. But what is really driving the growth in agency production is the growing tendency, as the Times points out, for travelers to seek personalized professional recommendations. Online searching is just so much blah for many and Internet stats for booking travel are actually down as a percentage and have been for 24 months. The fact is that few trust the web enough to purchase travel there.

We don’t hire based on openings. When we find an extraordinary applicant we try to create a job for them based on their personal preferences and our current needs.

Q – We’ve been following your responses to questions about American Airlines bankruptcy carefully. Just wondering if anything has changed or if you remain confident we face no danger in letting our miles grow in the account. We’re approaching 500,000 miles. Please try to do less cruise reporting and more on the airlines. We all fly, only a handful of us cruise.

A – The situation at American is changing rapidly since the company petitioned a federal judge to say yes to its plan to make all current labor contracts null and void while also terminating 13,000 jobs. American’s management feels that is what it will take for the airline to emerge from bankruptcy in a position to survive. A dramatic spike in fuel prices would be disastrous for American at this stage.

At this stage, we would recommend that you take 50% of your miles and convert them into a travel certificate which will be good for one year from date of purchase. That will assure that at least half of your miles are protected.

What has changed our mind? In a defiant and unusual move, American’s pilots, flight attendants, and transport workers actually signed a deal with rival US Airways that would secure certain pay raises and protect some job losses if the two airlines merge. The industry is filled with rumors of a pending US Airways and American merger but American is vehemently denying them.

The situation is fluid enough that we think you should take protective steps to insure your miles don’t head skyward.

As to your last point. Close to 12% of the adult population of the US has cruised. Ours is not a consumer cruise site but we are cruise-centric. We estimate, based on the responses we receive, that somewhere between 80-85% of our site guests have cruised, the vast majority on one or more of the Top Ten Rated lines. We’ll try to keep you posted on important consumer developments but there are much better sites out there that are totally devoted to airline news and information.

Q – We are frequent visitors to your site. In fact, we decided to get married and ask you about our honeymoon four days ago. Here is our dilemma. We are planning a June 2013 wedding date and we’d love to be legally married aboard a nice cruise ship. But we just don’t want to spend our cruise time on the Caribbean islands. Been there – done that. We’ve got about two weeks. Ideally, some of the immediate family would be with us for a week and the wedding. But what do we do then – throw them overboard?  We realize we are early to make arrangements but we wonder what you might suggest. We can’t seem to find anything.

A – For this one we went to our on-staff honeymoon specialist, named “World’s Best” by Conde Nast Traveler. She recommends that you look at a new program unveiled by Cunard Line. Beginning this summer, their Captains can perform legally sanctioned weddings on the New York to Southampton crossings of their “Queens”. So here is the plan: Have the family join you for the six night crossing, the ships are larger enough to hide from them, and have them disembark at the end of six days, flying home from London. This will give you seven or eight nights to enjoy London, Paris or a combination of the two. June in Paris is not a bad way to begin a lifelong friendship.

Q – We have friends in Portland who claim to have booked a Crystal Cruise for $2305 per person. They’ve been bragging about the great deal they got but we wonder if this is really the rate. I don’t know exactly where they are going but I think they are traveling in April or May. My wife and I find this amazing because we’ve always heard that Crystal was one of the top lines. Can you shed any light on this? Cruise pricing is just one dark tunnel as far as I’m concerned.

A – We know. The best way to handle pricing issues is to understand that cruise lines just don’t go around to different top-producing travel agencies with different price offers. Cruise pricing is a surprisingly level playing field. All of the top agencies get exactly the same rates for their clients. If they didn’t, they would refuse to represent the line.

Your friend was telling you the truth – but not the whole truth. They did find a fare of $2305 in an obstructed view cabin on the Crystal Symphony sailing from Vancouver to on April 29th. That is a truly amazing price for a seven-night inclusive cruise on one of our highest-ranked lines. But there is a little piece of the puzzle missing. This is a cruise that is repositioning the ship from Japan to Los Angeles. The seven-night segment your friends have booked sails from Vancouver to Los Angeles, far from the ideal time to be spending a week in the Pacific Ocean trying to hug the shoreline.

A much better deal can be had in late October when you can book a 12-Day cruise on the Crystal Serenity from Venice to Istanbul for less than $4,000 per person. That means you get a five-star inclusive experience at $334 per day. It should cost between $500-$700 per day. When the consumer media claims that “cruise prices have never been lower”, this is the kind of offer they have in mind.

Q – My wife and I like to gamble and we go on upscale gambling vacations twice a year. We’ve heard that there is something coming to Miami to be built by the Chinese that will be the largest casino in the States. Is there any truth to this?  As a suggestion, your coverage of gambling destinations is really inadequate.

A –  There are kernels of truth in the rumor but this is by no means a done deal. The problem any major gambling enterprise faces in Florida is that the current Chamber of Commerce Chairman is a top Disney executive. And the Mouse does not approve of gambling.

The project you refer to is the 30-acre Resorts World Miami. This is a design by a Malaysian company called the Gerting Company. Their plans call for 800,000 square feet of gambling space, 5,000 hotel rooms, and 50 restaurants and bars.

We think that the gaming industry is going to be fascinating to watch in the next 24 months as strapped for cash municipalities, wrestle with the temptations to generate cash. Currently twenty-two states have legalized gambling. Miami may be looking at Clark County, home to Las Vegas. 2011 gambling revenues in Clark reached $9.2 billion last year.

If you feel our coverage of gambling issues is “inadequate” we’ll give you your money back. Oh, wait a moment, you didn’t pay us anything.

Q – My husband and I and our two children were looking forward to booking a cruise to the Mexican Riviera this year. But when we spoke to our agent, she told us that there just aren’t any cruises that would suit our needs and she suggested we look, instead, at the Western Caribbean. What is really going on here. I can’t believe that the economy is so bad that people can’t afford a one week cruise to Mexico.

A – If you look in any travel-related publication or web site, you will likely see significant advertising by the Mexico Tourism Board. As one of the industry’s largest single advertisers, they have the ability to influence public opinion and they are currently enmeshed in a verbal battle with some of the major cruise lines that have home-ported in Mexico in the past.

The view of the MTB seems to be that the cruise lines have pulled out of ports in Mexico as a result of Califronia’s recession. The cruise lines still offer a restricted number of cruises that call in Mexico but certain ports are being eliminated from current and projected itineraries. As Travel Weekly pointed out in their March 26th issue, the cruise lines clearly feel that they have pulled out of Mazatlan for security reasons, citing specific incidents in the port and current US State Department warnings.

The Tourism Board contention is that Mazatlan is being eliminated because it costs about $17,000 for a ship to use its docking facilities. When a ship uses Cabo San Lucas instead, there is no docking fee because passengers are tendered.

Disney, Carnival, Princess, and Holland America have all cancelled or curtailed port calls in Mazatlan. Last month, a shore excursion group in Puerto Vallarta on a Carnival Cruise Lines hiking excursion was robbed at gunpoint.

Given cruise line’s current view that Mazatlan poses too many risks, Mexican officials are trying to get the lines to consider calling at Guaymas, which is also located along the Sea of Cortez.

You can do a cruise to the Mexican Riviera. Your travel should have known that but we think her advice to consider the Western Caribbean has merit.