The rest of Q&A

Q – (8.6.23) – We took a Sea Dream Cruise last year and thoroughly enjoyed it. We live in Seattle and we try to take advantage of the local dining scene, particularly seafood, at every opportunity. Sea Dream was wonderful. Only 68 guests on a 100-Guest ship. And the food was quite good. We particularly liked the fact that we could dine outdoors while cruising the Greek Islands. But now, we are ready for something more immersive with a choice of excellent restaurants. I know that your firm created an impressive list of cruise industry awards for excellence in specific areas a few years ago. I would really appreciate knowing which cruise line is currently at the top of your rankings for overall food quality. I understand you may not wish to address this as it might not go over well with the many cruise lines you support and who support you. 

A  –  No worries at all. Please know that our Media Group is operated independently of our travel consultancy and we do not accept any financial aid or supplier input connected to our consumer online sites. Your timing is good because we are in the process of finalizing our 2023-2024 Cruise Industry Awards. They will be sent to all media representatives in the next 30 days and they will then appear on our newest consumer website under development. This new site will be totally devoted to unbiased ratings and ranking of travel products across-the-board so you can easily look up the kind of information you are seeking. It will also appear on our www.cruisetruth.com website, the home of our comprehensive reviews and rankings of the World’s Top Cruise Lines. 

But the data is completed for this year’s award categories and we are pleased to respond to you with specifics. 

• BEST DINING AT SEA OVERALL  – HAPAG-LLOYD
• BEST DINING RUNNER-UP           – SILVERSEA

We really hope this is helpful. Please note:

• Hapag-Lloyd appeals to a German-speaking clientele.
• If you are sailing Silversea try to book one of their vessels where the S.A.L.T. Program is operating.

Q – One question that I don’t recall seeing addressed: The little lady and I are starting to do some nice trips now that the kids are grown and one of them is attending law school. (He’s been cut off). We enjoy escorted tours led by knowledgeable guides that use some of the better hotels around the world. We have booked a program to Morocco using a US-based company and a tour of Portugal planned by a Lisbon-based firm. We couldn’t see many real quality differences. But from a consumer view, shall we, going forward, stick with US-based firms for the protections offered to American travelers abroad? In reading your site I realize that, in travel, assumptions are not always correct. Love the site – don’t stop what you’re doing.

A – Actually, this is one of those times where assumptions are incorrect. We will only discuss Europe for now, because travel within Europe would be the exception to the rule you are trying to establish. Respected travel attorney Mark Peskroink recently addressed this topic in response to a question from a travel agent in Travel Weekly. He pointed out that European nations tend to have much stricter consumer protection laws when it comes to travel. In the States, for example, we often see that suppliers have surety bonds, or trust accounts as “protection” against default. But these protections are filled with exceptions and, most importantly, US laws allow Tour Operators to avoid liability when their suppliers are guilty of non-performance.

Under European laws, the tour operator is basically liable to the client for anything that goes wrong during a trip. This, importantly, includes subcontractor performance if the tour operator chose them. Every major European tourist nation has a government-sponsored insolvency plan that makes good on defaults by a supplier who goes out of business.

It is very important to note that these consumer travel protection laws in Europe apply to private travel arrangements as well as group tours. Stranded passengers who had air arranged as part of a tour also receive a remedy in the form of accommodations and new flights.

The bottom line, sadly, is that the average American traveling to Europe has better legal protection if they use a European-based company than they would if they worked exclusively with American firms.

By the way – are you cutting your son off because he is financially independent – or because he decided to become a lawyer?

Q – (8.4.23) –  As you are aware, my wife and I always purchase comprehensive travel insurance when we travel overseas. Last week, however, we had dinner with friends who are really well-traveled and who will soon be using your travel services. They mentioned that they depend on their Chase Sapphire Reserve card in lieu of separate or independent insurance. I’ve since looked over the coverage and it looks pretty good including 100K in emergency evacuation coverage.

We’re considering upgrading our credit card portfolio but wanted to get your thoughts before we do, Apologies if you have already covered this topic and warmest regards.

A – Thanks so much for your question, one that is on the minds of many travelers. And please no worry about the question possibly being asked previously. Insurance can be a confusing game and it is always good to have the opportunity to update information. Unfortunately, the consumer travel media does not cover this subject in great detail because of the travel advertising clout of credit card companies, banks, and insurance companies.        

No need to mince words – we never suggest that travelers rely on a credit card company for coverage. They outsource coverage and there is no one in the transaction to seriously represent your interests.

Our Senior Editor, for instance, carries the Chase Preferred Sapphire card. It is a lovely little card but we think the coverage is inadequate although it does improve with the highest levels of upgraded cards. These days, we think that $100,000 is an inadequate amount for emergency evacuation, the most critical component of any credit card used for travel purposes. An emergency helicopter evacuation can cost close to the maximum amount covered and that would not cover hospitalization or medical care. We are now recommending a minimum of $500,000 in emergency evacuation coverage.

Here is the problem: When the media tries to analyze the cost/benefits of several policies, they rarely speak to those who sell those policies on a regular basis. That means that the two most critical questions are rarely if ever, asked:

01 – How do you determine the financial standing of the insurance provider?

02 – When you purchase a travel insurance policy for a trip from a travel advisor, to what degree have they and will they become your advocates should a claim initially be denied?

Suppose, for instance, you have what seems to be a valid claim. But, for whatever technical reasons, your claim is denied by the insurance company’s underwriters. Is your consultant in a position to personally intervene with the possibility of getting your insurer to reopen the case? Will your travel advisor be your advocate?

This is the real secret of purchasing travel insurance and, for some rather obvious reasons, travel insurers never bring it up. Sorry for the long answer but hope this is helpful.

Q –  This is all great information but, as a frequent business and soon-to-be-retired leisure traveler, I’d love to have access to some of the industry materials that you are featuring on this site. I hope you will consider making a suggestion or two to a wanna-be travel nerd”. I would love to be able to discuss your industry intelligently with friends.

A –  There are any number of excellent consumer mileage and air-centric sites such as “View from the Wing” and “The Points Guy”. You might also want to follow travel via the Wall Street Journal, CNBC, The Washington Post, and, for the most truthful expertise, the New York Times. But to follow true industry stories that consumer sources usually overlook we would suggest a subscription to Travel Weekly (note that our Editor is the Senior Contributing Editor at TW) and Travel Pulse which offers a good news digest on a weekly basis. But put your quest in perspective. 99% of all articles about our industry are written by writers who have never worked in travel. Always be skeptical about what you read in a travel-advertising-heavy consumer publication. If you want to test this theory, Google back articles that explain why consumers who book hotels and other services directly are entitled to a refund of the built-in travel agent commission. See how many articles you can find that even touch on this subject. Crickets.  

And always remember “traveltruth law # 17”: Anything you ever read in any consumer or industry publication has likely (over 90-% of the time) been written by a travel writer who owes payback for a complimentary or reduced-rate trip. There is only one publication we are aware of that does not accept comp travel for its journalists and you can probably figure out who it is. 

Q – We are thinking about a Danube River Cruise on Uniworld that will sail from Budapest this August. In sort of preparing for this journey I see that Hungary is ruled by Victor Orban, a rather right-wing, authoritarian ruler. We are in our late sixties and not all that much traveled. Not sure I want to go anywhere where there could be dangerous street demonstrations. If Orbin caused some commotions would I be able to get my money back? Is this a trip you would do? Is August the right time to do it?

A –  If you don’t wish to travel in Europe in countries led by, more or less, authoritarian leaders, you might try skipping Italy as well. If the idea of very strong right-wing opposition parties frightens you, add France and Spain to the list. We have spoken to Victor and he assures us that Budapest and the waters of the beautiful Danube will be safe to cruise when you are there.

You would not get a refund for civil disturbances unless Uniworld determined that it was not safe to cruise there. That would be their decision – not yours.

Sadly, you have chosen a month to cruise the Danube that we are encouraging travelers from the States to avoid. The heat issues and the crowds do not bode well for a stress-free journey. Add the heat to the possibility of Orbin’s friends tossing rocks at you as you sail by their villages, makes us think that you should re-schedule your plans. For the Danube, the ideal months are May, September and the first three weeks in October.

Q – (8.4.23) –  As you are aware, my wife and I always purchase comprehensive travel insurance when we travel overseas. Last week, however, we had dinner with friends who are really well-traveled and who will soon be using your travel services. They mentioned that they depend on their Chase Sapphire Reserve card in lieu of separate or independent insurance. I’ve since looked over the coverage and it looks pretty good including 100K in emergency evacuation coverage.

We’re considering upgrading our credit card portfolio but wanted to get your thoughts before we do, Apologies if you have already covered this topic and warmest regards.

A – Thanks so much for your question, one that is on the minds of many travelers. And please no worry about the question possibly being asked previously. Insurance can be a confusing game and it is always good to have the opportunity to update information. Unfortunately, the consumer travel media does not cover this subject in great detail because of the travel advertising clout of credit card companies, banks, and insurance companies.        

No need to mince words – we never suggest that travelers rely on a credit card company for coverage. They outsource coverage and there is no one in the transaction to seriously represent your interests.

Our Senior Editor, for instance, carries the Chase Preferred Sapphire card. It is a lovely little card but we think the coverage is inadequate although it does improve with the highest levels of upgraded cards. These days, we think that $100,000 is an inadequate amount for emergency evacuation, the most critical component of any credit card used for travel purposes. An emergency helicopter evacuation can cost close to the maximum amount covered and that would not cover hospitalization or medical care. We are now recommending a minimum of $500,000 in emergency evacuation coverage.

Here is the problem: When the media tries to analyze the cost/benefits of several policies, they rarely speak to those who sell those policies on a regular basis. That means that the two most critical questions are rarely if ever, asked:

01 – How do you determine the financial standing of the insurance provider?

02 – When you purchase a travel insurance policy for a trip from a travel advisor, to what degree have they and will they become your advocates should a claim initially be denied?

Suppose, for instance, you have what seems to be a valid claim. But, for whatever technical reasons, your claim is denied by the insurance company’s underwriters. Is your consultant in a position to personally intervene with the possibility of getting your insurer to reopen the case? Will your travel advisor be your advocate?

This is the real secret of purchasing travel insurance and, for some rather obvious reasons, travel insurers never bring it up. Sorry for the long answer but hope this is helpful.

Q – 4.18.23 – Perhaps someday, my husband and I can convince you to do a Q&A site totally dedicated to air-related advice. Meanwhile, we are headed to Europe on September 9th of this year to meet friends in Budapest where we will be going on an Avalon Danube Cruise. We are definitely going to have to change planes somewhere in Europe and I am wondering which cities I should concentrate on and which ones you think we should definitely avoid. We picked September because we don’t like crowds and very warm weather. We booked with Avalon based on the ship, which we thought was lovely, and the great offer they gave us.  We are hoping to see some great air pricing since we are flexible as to where we would change planes. Any advice would be really appreciated. This is our first “cruise” of any sort. 

A – You might want to deal with a knowledgeable travel agent who specializes in international air arrangements. You are very late to begin this search and you should assume that 60-70% of available seats on the best routings into Budapest are already fully booked. As you have not indicated where you will be flying from, it is hard to suggest specific flights. Do note, however, that there are non-stop flights into Budapest on both United and American among others. JFK and O’Hare will have the best options. 

If you have to connect through an airport in Europe, these would be our top recommendations based on current data and anticip[ated crowds when you will be traveling. Do note that “September is the new June and July” but your assumptions about fewer crowds and more comfortable weather are largely inaccurate. Pack for temperatures ranging from 85-92 on the Danube in early September. Expect high occupancy and crowds during several portions of your journey. This summer we do not expect to see anything like a tourism slowdown much before the last week in September running into October. Our current rule is that we want you coming home from a major river journey no later than the 20th of October. 

The Current Best “Change of Plane” Connecting Airports in Europe for Budapest are:

• Vienna
• Zurich
• Munich
• Copenhagen

Q –  OK, we are now “fans” but one or two of your revelations about the travel industry seem to be so “first time I have ever heard that” off-the-charts. I just read a piece you had published suggesting that because I fly to Europe and Australia on business, I should be smearing my face with protective suntan lotion for up to fifteen hours at a time in the air. I do always prefer a window seat whether I am flying Economy Plus or Business. But I have never, ever seen a fellow passenger lather up. Not asking for a scientific treatise but wondering what led you to suggest this strategy. Wouldn’t I scare my fellow passengers if I get up covered with lotion, to use the restroom?  

A – You might – but on a long flight with the sun streaming in through the windows mid-day, sun exposure is a credible risk that has been affecting pilots for years. The New York Times has reported on some of the abnormally high cancer rates  pilots on longer routes have experienced.

We know that airplane windows are typically made of polycarbonate plastic or layered composite glass.While there is negligible transmission of UVB rays through plastic and glass windshields, UVA transmission through these windows is significant.”

It is thought that the heavy amount of light transmitting through airplane windows contain potentially-harmful UVA rays.

Why should you care? Well, though you won’t necessarily get a sunburn since that’s caused primarily by UVB radiation, UVA rays penetrate the deeper layers of skin and are known to cause photoaging (sun spots and wrinkling).

When you are flying at 33,000 feet one of the most remarkable characteristics of your flight is that you are, quite literally, flying above the atmosphere. But you are closer to the ozone layer by about six miles. You are that much closer to the sun so we can hopefully agree that the sun’s rays are, at that altitude, considerably more powerful. Added to that, is the fact thatyou are flying above weather- above clouds, that serve to filter some of the harmful rays from the sun .

The bottom line appears to be that flying long distances, particularly in an aisle seat with the shades left open, your exposure to UVA rays can contribute to the development of skin cancer. 

And since you’re closer to the ozone layer — almost six miles closer to be more exact — the sun’s rays are simply more powerful. Plus, extended exposure to UVA rays can contribute to the development of skin cancers.

The Journal of the American Medical Association reported that the plane’s windows stopped about 99% of UVB rays, but only about half of UVA rays. That means about an hour of exposure on a plane is the equivalent of 20 minutes in a tanning bed. And, according to SkinCancer.org, there is no safe amount of time you should spend in a tanning bed.

We will continue to suggest that clients flying in a window seat on any flight of three hours or longer, apply protective amounts of high-quality suinscreen while keeping the window shades down as much as possible. It just makes sense. Family and friends in adjoining seats may want to do the same as UVA rays penetrate the aircraft’s structure. 

We are not suggesting a full face two-inch lather of protective cream – just the same amount you might apply for a few hours At the beach. If you ever run into any professional pilots you may want to see what they have to say on the subject and the steps they take,m with so much window exposure, to protect themselves. 

We will know we are making progress when Business and First Class Amenity Kits start containing small tubes of sunscreen.

Q – We are taking the family to see family in Denver for Thanksgiving, including a particular branch of the family that buys into every conspiracy theory on God’s earth. They actually believe that high Holiday airfares are controlled by a cabal designed to keep families from connecting with one another. I won’t bore you with some of the other stuff they believe today. But here’s my point: I am going to be paying $723 Per Person for the four of us to fly out to see them. That’s a coach fare. Unfortunately, due to the fact that I truly love my wife, I am doomed to repeat the trip again next year. How can I save on these fares next year? 

A – We’re not at all conspiratorial but a “cabal” managing extraordinarily high airfares over the Holidays when families need to travel, is really not anything we would rhetorically rule out. This is a case where you want to be among the first 20% to book your seats. Book them at 12:20 am. on the morning eleven months prior to the date of your planned return flight. The flights for that day will be loaded at midnight so do what the air nerds do and set the alarm. On average, it takes about 20 minutes for the servers to load the new flights. This may save you some money but it is a procedure most often used by frequent flyers who will be planning to use miles and who are guessing that two or three mileage seats will be available on any Holiday flight. Good luck.