Q – (6.24.25) – What are the advantages, if any, of booking our hotels through a travel agent? My wife and I will be setting up two driving trips in Croatia and Spain. and we’re looking for the best strategy. We like travel planning and will do most of the work ourselves but wondering what Traveltruth sees as the advantages of using one of the large online agencies or someone in the neighborhood?
A – That is actually a question that could justify a book. Here is the short answer:
You never want to book anything on an 800 number with someone claiming to be a huge online player. The site could be a fraud designed to gather your credit card and other personal information. The mega online legit bookers are always a bad idea because they never beat the rates the hotels charge directly and if you are booked by one of these firms online several hotel executives will admit to assigning their guests the worst rooms. The idea behind that is that online bookers are price searching and are not likely return guests. They likely are looking for the least expensive type of accommodation and it is doubtful they will spend much in the hotel on drinks and meals when compared to loyal past guests or those guests personally referred by a high-producing travel advisor.
Try to find an advisor who is a top-producing member of one of the better travel agency consortiums. They may not be able to get you a better rate than the hotel is offering to direct calls BUT:
01 – They can get you a comp upgrade
02 – They can get you a free breakfast
03 – They can personally introduce you to hotel management so they know you are coming.
You have not indicated your budget so we won’t make any assumptions. Let’s assume that you are really seeking out 3 or, perhaps, 4-star properties that are under 500 Euros per night. In that case, we would suggest that you carefully review the ad-free, professionally written hotel inspection reports and then contact the hotel directly when you are ready to book. But please be careful – a majority, a vast majority, of the online hotel booking sites are not affiliated with the hotel and are, therefore, not worthy of your trust or your credit card information.
